Store Policies

SHIPPING AND RETURNS POLICY
Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method. We regret that we cannot issue a refund for items that are returned to the store after the time frame indicated below. Customers will then have the option of having the books that fall into this category returned to them at their own expense.
If you are not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 14 days from the date of delivery. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees cannot be refunded. 
 
RETURN INSTRUCTIONS
The packing slip in your shipment has specific instructions for returns.  A pre-printed return label with our Returns Department Address comes with your packing slip. Please cut this out and attach it to the front of your box.  Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable. 
If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. Returns should be sent to: 

Rizzoli Bookstore
Returns Department
1133 Broadway
NY, NY 10010
 
This policy applies to the following item types:

 • Books
 • CDs/DVDs
 • Calendars
 • Stationery
 • Tote Bags
 • Puzzles
 • Mugs  
 

You can also bring the item and your packing slip or Shipping Confirmation e-mail to Rizzoli Bookstore.  If your packing slip or Shipping Confirmation e-mail are unavailable, the original form of payment must be presented.

DELIVERY EXPECTATIONS
We do our best to estimate delivery dates for your purchase.

The estimated date of delivery of your rizzolibookstore.com order and the cost of shipping depends on which Delivery Speed you select during Checkout, which factors in item availability, processing time, and transit time. Shipping times shown on rizzolibookstore.com reflect how long the shipment will take to arrive after it has left the shipping facility.

Please note: You may receive your items on different days and in multiple boxes. When your items ship, you will receive a confirmation email with tracking information you can use to track them online.

Although we try our best to ship your order out right away, delivery dates are not guaranteed. If all or part of your order is not available for immediate shipping, you will receive an email notifying you of a delay. For orders containing multiple items, all available items will ship immediately. The rest of your order will be shipped to you as the books become available.  You will not be charged extra for multiple shipments. 
Due to the high volume of orders that we receive during the holiday season, we may not be able to email you regarding availability of titles. Items will be shipped according to what is in stock at the time your order is placed.   You will not be charged for any items that we do not have in stock.

INTERNATIONAL SHIPPING
There is no set rate for orders shipping internationally. To see the shipping fees for an order shipping internationally, create the order and begin the Checkout process.  You will receive a shipping quote before the order is finalized.
*Please also be aware that customs and fees are not included in the shipping charges.  It is the customer’s responsibility to cover any of these additional costs as they may occur.

DAMAGED ITEM POLICY
If you receive an item that is damaged or misprinted you may return the book for an exchange or refund. In this case, please contact us at weborders@rizzoliusa.com to let us know the issue and how you would like us to handle the return.

IN STORE PICK UP
Customers who live in New York can select the in store pick up at the time of their order.  If you have selected this option, we will email you to let you know when your order has been filled and is ready for pick up.

GIFT CARDS
https://www.rizzolibookstore.com/product/rizzoli-bookstore-gift-card

To check the balance of your gift card, please email us your name and gift card number at bookstore@rizzoliusa.com
 
PRE ORDERS
Pre-orders allow you to place an order for an item before it has been released by the PUBLISHER.
Pre-ordered books will be charged at the time the order is placed and will be shipped as they become available.  If for any reason a preordered book is canceled by the publisher, customers will be notified and refunded for the order.
The PUBLISHER is responsible for determining the release date of the item and has the authority to change the release date. If a release date is changed, that new release date will be reflected on rizzolibookstore.com once Rizzoli Bookstore is notified.

SUBSCRIPTIONS
Subscriptions are mailed during the first week of the month.  If a subscription is purchased after the first week of the month, then the subscription will begin the following month. 

Customization for subscriptions is possible, but must be communicated before the subscription begins. If purchasing online, please include preferences in the comment section when checking out. 

 

If you have any questions or comments please contact our store during business hours at [212-759-2424]  Our business hours are from 11am to 8pm Monday to Saturday and 11am to 7pm Sunday, or email us at bookstore@rizzoliusa.com Thank you!